Sicilia
Sicilia
Arrival & Departure
14
Oct
2026
14
Oct
2026
Adults
Rooms
Children

Faq

GENERAL INFORMATION
  • What time can check-in and check-out be done?

    Check-in is available from 2:00 PM, while check-out must be completed by 11:00 AM.

  • What are the reception hours?

    The reception is open from 7:30 AM to 9:30 PM/10:30 PM.

  • What languages are spoken at the reception?

    English and French are spoken at the reception.

  • Where is the property located and how can it be reached?

    The property is located in Acicatena. If arriving from Messina, take the A18 Messina/Catania motorway and exit at Acireale. If coming from Catania airport, follow the signs for Riviera dei Ciclopi – Acireale/Acicastello via SS114.
    Along the SS114, follow the signs for Riviera dei Ciclopi – Acitrezza/Acicastello. Once you reach the town of Acitrezza, stay on the SS114.
    Take the side road at Hotel Lachea and continue uphill for about 600 meters, up to the sign "Comune di Acicatena – località turistica", where Via dello Jonio begins. Continue straight uphill and take the third side road on the right (Via dei Tigli). The property is at number 3, first on the right.

  • Is there parking at the property?

    The property has two parking areas reserved for guests.

  • Does the property have an elevator?

    Part of the building is equipped with an elevator, which provides access to the upper floors.

  • What accessibility features does the property have?

    Part of the building is equipped for guests with disabilities and has an elevator and accessible rooms.

  • Is Wi-Fi available?

    Free Wi-Fi is available throughout the property, accessible via a simple login.

  • Are pets allowed?

    Small pets are allowed, with a supplement of €35.00 per stay, regardless of its length.

  • Is there a luggage storage service?

    Yes, a luggage storage service is available.

  • What amenities are available in the rooms?

    All rooms have independent air conditioning, free Wi-Fi, an LCD TV, a minibar with one complimentary 0.33 L bottle of still water and one of sparkling water, a safe, a professional hairdryer, and a complete courtesy set with towels and slippers.

  • Is a tourist tax applied?

    Yes, a tourist tax of €3.00 per person per night applies. The amount is not included in the cost of the stay.

  • Which credit cards are accepted?

    Visa, Mastercard and American Express cards are accepted.

CHECK-IN / CHECK-OUT
  • How does check-in work?

    Check-in takes place at the front desk upon guests' arrival.

  • Is early check-in possible?

    Yes, early check-in is available upon request and subject to availability.

  • Is late check-out possible?

    Yes, late check-out is available upon request and subject to availability.

  • What are the reception hours?

    The reception is open from 7:30 AM to 9:30 PM/10:30 PM.

FACILITIES & SERVICES
  • Is there a shuttle service?

    Yes, a free shuttle between the hotel and Aci Trezza is available.

  • Is there an electric vehicle charging service?

    Yes, an electric vehicle charging service is available.

  • Can children stay at the property?

    Yes, children are welcome to stay.

  • Does the property have a private beach or an affiliated beach club?

    No, the property does not have a private beach or an affiliated beach club.

  • Are beach towels provided?

    Pool towels are provided.

ROOMS
  • Are cribs or children's beds available?

    Yes, cribs and children's beds are available upon request.

  • Are accessible rooms available?

    Yes, accessible rooms are available for guests with disabilities.

BREAKFAST
  • Is breakfast included?

    Yes, breakfast is included in the stay.

  • What time is breakfast served?

    Breakfast is served from 7:30 AM to 10:30 AM.

  • Where is breakfast served?

    Breakfast is served in a dedicated room next to the reception.

  • What type of breakfast is served?

    An international buffet breakfast is served.

  • Are there options for celiac, vegetarian and vegan guests?

    Yes, options for celiac, vegetarian and vegan guests are available.

RESTAURANT & BAR
  • Is there a restaurant at the property?

    Yes, there is a restaurant at the property.

  • Are there options for celiac, vegetarian and vegan guests?

    Yes, options for celiac, vegetarian and vegan guests are available.

  • Is there a bar at the property?

    Yes, there is a bar at the property.

SPA, POOL & GYM
  • Is there a Spa/Wellness Center?

    Yes, there is a Spa/Wellness Center, accessible by reservation and for exclusive use.

  • What are the Spa hours?

    The Spa is open from 9:00 AM to 6:00 PM.

  • Is a Spa kit provided?

    Yes, a Spa kit is provided.

  • Are there swimming pools?

    Yes, there are two swimming pools.

  • What are the pool hours?

    The pool is open from 9:00 AM to 6:00 PM.

  • Are pool towels provided?

    Yes, pool towels are provided.

  • Is there a gym?

    A gym is available at the Golf Club Torre Casalotto, affiliated with the property and located about 350 meters from the hotel. Access is free for all guests.

  • What are the gym hours?

    Hours are available upon request.

ACTIVITIES, EXPERIENCES & EVENTS
  • Is a concierge service available?

    Yes, a concierge service is available.

  • Is it possible to organize tours and excursions?

    Yes, tours and excursions in the surrounding area can be organized.

  • Is it possible to organize weddings or private events?

    Yes, weddings and private events can be organized.

PAYMENTS & CANCELLATIONS
  • What are the cancellation terms?

    Cancellation terms vary depending on the rate selected at the time of booking.

Follow us on Instagram:

@siciliasresidencehotelartspa